Returns & Refunds

At fahaus™, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase, please contact us at info@fahaus.com.

We offer 24/7 Customer Support for all of our customers. Your happiness and satisfaction is our #1 priority.

Cancellation Policy
You have 24 hours after placing an order to request a cancellation prior to the order being dispatched. Once of the order has already been dispatched, you will have to go through our regular returns policy.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange Policy
We offer exchanges within 15 days of delivery for items that are damaged, have missing parts, or are defective. Please reach out to our customer support team in order to process an exchange.

Returns Policy
You have 30 days after receiving your order to request a return for a potential refund or store credit. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please reach out to our customer support team before sending your order back.
 
Please allow 5-10 business days for your refund to be fully processed by your financial institution.
Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use fahaus™ products, customers are indicating their acceptance of this Return & Refund Policy.